1.Guest Action icon
If user has only Waitlist module subscription (Bronze Plan):
- User can mark guest seated by clicking on the "yes" button which will then move the guest to the History section.
- There are three different types of message will send to the guest.
- These are the 3 action types to identify each guest:
1. Not Present : Your host does not see the customer(s) at your location when you call their name.
2. Incomplete : Not everyone in the party are present yet.
If user has both Waitlist & Alert module subscription (Gold Plan):
- The yes button is not provided if the user has Waitlist & Alert subscription since the guest can be seated using the Alert module that will also move the guest into the History panel.
- Please note: You will have to use the Alert module on your tablet to assign guests to tables. Web only handles the setting up part for the Alert module.
2.Check-in message
- Using the Send Text button, you can send texts to your guests.
- This template is automatically sent as per the "Reminder Threshold" selected by the user in the Waitlist Settings.
For example if 1 is selected, this means that the reminder text will be sent to the next guest once only 1 guest is ahead of them.
- If user wants to send any custom message to the guest.
- Party wait time
- User can set the party wait time. For example : if user selects 5 min then it will add 5 mins per guest to the walk-in wait time.
For ex. If you set 5 mins and there are 5 guests ahead of a guest, it will show 25 min approx. wait time to the 6th guest in line. This time is shown in the live waitlist link that gets sent to the guest who gets added to the Waitlist.
