• When user adds a guest using the "Add Guest" screen for a reservation, the guest will appear in the Dashboard. This is also dependent on the specific date range selected by the user. 

• For example, if the date range is only between Feb 23, 2023 to Feb 24, 2023 and the reservation is for a later date, then it won't show up.

• User can simply perform a change of date range by clicking on the date range section that will open up a calendar where user will first select the start date and then the end date.

• User can also manage the guest details from the Dashboard by clicking on the guest name.

• An interface such as shown below will open up where changes can be made. 
  
  Clicking the guest name in the following organizations will open up this view:
  
  
  
  
• User can also send texts to their guests using by clicking the icon under "Send Text" or "Notify" located both under Walk-In and Reservation section on the Dashboard. 

• Reserved Successfully : When the admin creates a reservation for a guest, the template shown below will be sent out to the guest's registered phone number. It will include the guest name and the business name along with the reservation date and time. 
  The templates that get sent can be found under the "Settings" panel located on the left side on the Dashboard (covered in detail under the Settings article).
  
  The text message also contains a link that allows the guest to cancel their reservation if they choose to do so. 
  

• For Walk-in guests, the following text template is sent. There is also a URL sent within the text that the guest can access using their phone to get live updates. 

Clicking the link shows the user the estimated wait time along with their walk-in details. The guests can make modifications to their appointments including updating and removing their appointment. 

The estimated wait time is dependent on the time you set in the dashboard:

For example, we set 5 mins in the Part Wait Time above. If there are 2 guests in the que already, the wait time for the next guest is 15 mins as shown above. This is the same time that shows on the live link shown above.

• Delete : When a guest's reservation is deleted, user can select what template to send out to the guest. Though, the guest automatically gets this text sent when the guest is removed.

• Custom: This window will allow user to type up a custom text to send to the guest's registered phone number. 

You can also change reservation settings that is covered in the 'Walk-in & Reservation Settings' article. 

Incoming Reservation Requests

If email notifications are selected, the guest will be notified for their reservation request updates including if approved, cancelled, or updated. 

You can change Reservation Settings to have incoming reservation requests come in. You can then decide if you want to approve/deny the reservation request which will trigger the email to the guest based on the decision you make. This is covered more in detail under the "Walk-in and Reservation Settings" article. 



Any incoming reservation requests will be shown on the dashboard and a bell will ring:

You can click on it and view the reservation request details. Then you can make the decision:

You can also view the incoming reservation requests by clicking on the bell icon on the top right on the web view on the Dashboard:

You can also set up Daily Reservation Limits under Reservation Settings located under the Settings tab located on the Dashboard.