• User can click on "Chats" tab, and they are shown the chat screen

    This will show you the full chat including when the bot link was sent to a particular customer.  



  • Click / tap on the "Filter" icon. A pop-up box opens, and the user can see the two options: 1."Status" Dropdown 2."Date" dropdown


  • User can click on the "status" dropdown to filter accordingly. 
    You should mark a customer 'Rewarded' when a guest presents the reward message at your business. 



  • User can click on the "Date" dropdown and select any date from the dropdown that they'd like



  • User can click on " Clear " button to revert any changes
     



  • User can click on "Search" button to search according to the parameters
     




  • User can search using a name



  • User can update status manually using the dropdown shown below as well:




  • User can click on the "Username" dropdown, and the user can see the following options: 1. "Mute toggle button" 2.  "Past Visits" 3.  "Engagements"


  • The "Mute" toggle button can be clicked by the user in order to stop any messages from the user.


 


  • User can click on "Past Visits", A pop-up box will open. User can see the "No of Party," "Check-in Date," and Check-in time" table





  • User can click on "Engagements", A pop-up box will open. User can see the radio buttons with options: 1. Missed You bot 2. Occasion bot 3. FAQ bot

    Using this, you can go to the guest's chat for another bot (if they have one).  



  • User can click on the "Search" button to search as per the desired Engagement






  • User can see the added tags to the guest



 

You can also start a custom conversation with a guest. Though, doing this will stop the bot from engaging with guest. So when you click on a 'Type a message' field, you will be shown a warning message.





  • When the user clicks on the "I Understand" button in the warning pop-up box, the user can start the conversation.





  • User can type the page number in the go-to-page search bar and jumped to particular page



  • User can use switch to different pages depending on the number of chats.